Privacy Policy – windb Online Gaming Bangladesh

01 Who We Are

windb operates the online gaming platform available at windb.vip and through the windb mobile app. When this Privacy Policy refers to "windb", "we", "us", or "our", it refers to the windb platform and its operators. windb is the data controller responsible for the personal data of players registered on the windb platform.

This Privacy Policy applies to all personal data collected through the windb website, the windb app, windb customer support channels, and any other windb-branded service. By registering a windb account or using the windb platform, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about this Privacy Policy or how windb handles your personal data, you can contact the windb privacy team at any time at [email protected].

02 Data We Collect

windb collects personal data in three main ways: data you provide directly when registering or using your account, data generated automatically when you use the windb platform, and data received from third-party service providers such as payment processors and identity verification services.

Category	Examples	Source
Identity Data	Full name, date of birth, national ID number	Provided by you at registration or verification
Contact Data	Email address, phone number, residential address	Provided by you at registration
Financial Data	bKash/Nagad/Rocket account reference, transaction history	Provided by you and payment processors
Technical Data	IP address, device type, browser, operating system	Collected automatically when you use windb
Usage Data	Games played, bets placed, session duration, login times	Collected automatically on the windb platform
Communications Data	Support chat transcripts, emails sent to windb	Generated when you contact windb support

windb does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly necessary for responsible gaming purposes — for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion.

03 How We Use Your Data

windb uses your personal data for the following purposes:

Account management: To create, maintain, and secure your windb account, including verifying your identity and age.
Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to detect and prevent payment fraud.
Game delivery: To provide access to windb games, record game results, and resolve any disputes about game outcomes.
Customer support: To respond to your queries, complaints, and requests submitted through windb support channels.
Legal compliance: To comply with anti-money laundering regulations, age verification requirements, and any other applicable legal obligations.
Responsible gaming: To monitor gaming patterns and identify players who may be at risk, and to administer self-exclusion and deposit limit requests.
Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive them.
Platform improvement: To analyse usage patterns and improve the windb platform, fix technical issues, and develop new features.

windb will never use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or notifying you of the new purpose in advance.

04 Legal Basis for Processing

windb processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

Contract performance: Processing that is necessary to provide the windb service you have signed up for, including account management, game delivery, and payment processing.
Legal obligation: Processing required to comply with applicable laws, including anti-money laundering checks, age verification, and regulatory reporting.
Legitimate interests: Processing carried out for windb's legitimate business interests, such as fraud prevention, platform security, and improving the windb service, where these interests are not overridden by your rights.
Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Cookies and Tracking Technologies

windb uses cookies and similar tracking technologies on the windb website and app to ensure the platform functions correctly, to remember your preferences, and to analyse how players use the platform. Cookies are small text files stored on your device when you visit windb.

windb uses the following types of cookies:

Essential cookies: Required for the windb platform to function. These cannot be disabled. They include session cookies that keep you logged in during your visit.
Functional cookies: Remember your preferences such as language settings and display options on windb.
Analytics cookies: Help windb understand how players navigate the platform so that the user experience can be improved. Data collected is aggregated and anonymised.
Marketing cookies: Used only if you have consented to receive personalised promotions from windb. These help windb show you relevant bonus offers.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the windb platform, though some features may not function as intended.

windb does not use third-party advertising networks or social media tracking pixels on the windb platform. Analytics data collected on windb is used solely to improve the windb service.

06 Data Sharing

windb does not sell your personal data. windb shares personal data with third parties only in the following limited circumstances:

Payment processors: bKash, Nagad, Rocket, and bank partners receive the minimum data necessary to process your transactions. These providers are contractually bound to handle your data securely and only for payment processing purposes.
Identity verification providers: windb uses licensed third-party KYC (Know Your Customer) services to verify player identity and age. These providers process your identity documents under strict data protection agreements.
Game providers: Third-party game studios whose games are available on windb may receive anonymised gameplay data for the purpose of game performance monitoring. No personally identifiable information is shared with game providers.
Legal and regulatory authorities: windb will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, or where windb has a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of players.
Business transfers: In the event of a merger, acquisition, or sale of windb assets, player data may be transferred to the acquiring entity. windb will notify affected players before any such transfer takes place.

All third parties who receive personal data from windb are required to maintain appropriate security measures and to use the data only for the specific purpose for which it was shared. windb does not permit third parties to use your data for their own marketing purposes.

07 Data Security

windb takes the security of your personal data seriously. The windb platform uses industry-standard security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include:

TLS (Transport Layer Security) encryption for all data transmitted between your device and windb servers.
Encrypted storage of sensitive data including payment references and identity documents on windb servers.
Access controls that restrict windb staff access to personal data on a strict need-to-know basis.
Regular security audits and penetration testing of the windb platform infrastructure.
Two-factor authentication available for all windb player accounts.

While windb implements robust security measures, no online platform can guarantee absolute security. If you suspect that your windb account has been compromised, contact windb support immediately at [email protected]. windb will investigate and take appropriate action, which may include temporarily locking your account.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, windb will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

08 Data Retention

windb retains your personal data for as long as your windb account is active and for a period after account closure as required by applicable law and legitimate business needs. The following general retention periods apply:

Account and identity data: Retained for the duration of your windb account and for up to 5 years after account closure, in line with anti-money laundering regulatory requirements.
Transaction records: Retained for up to 7 years after the transaction date for financial compliance and audit purposes.
Support communications: Retained for up to 3 years after the last interaction, to assist with any follow-up queries or disputes.
Technical and usage data: Retained in anonymised or aggregated form for platform analytics. Personally identifiable technical data is deleted within 12 months of collection.
Marketing consent records: Retained for as long as you remain opted in, and for up to 3 years after you withdraw consent, as evidence of your consent history.

When personal data is no longer required, windb will securely delete or anonymise it so that it can no longer be linked to you as an individual.

09 Your Privacy Rights

As a windb player, you have the following rights in relation to your personal data. To exercise any of these rights, contact windb at [email protected] with the subject line "Data Rights Request". windb will respond within 30 days of receiving your request.

Right of access: You can request a copy of the personal data windb holds about you, along with information about how it is being used.
Right to rectification: If any personal data windb holds about you is inaccurate or incomplete, you can request that it be corrected. You can also update most of your account details directly from your windb account settings.
Right to erasure: You can request that windb delete your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to windb's legal retention obligations.
Right to restrict processing: You can request that windb temporarily stop processing your data while a dispute about its accuracy or the lawfulness of processing is resolved.
Right to data portability: You can request a copy of the personal data you provided to windb in a structured, machine-readable format.
Right to object: You can object to windb processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though windb may be able to demonstrate compelling grounds to continue.
Right to withdraw consent: Where windb processes your data based on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

windb will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive. In such cases, windb will notify you of any applicable fee before proceeding.

10 Children's Privacy

The windb platform is strictly for adults aged 18 and above. windb does not knowingly collect personal data from anyone under the age of 18. If windb becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.

If you believe that a person under 18 has registered on windb or that windb has inadvertently collected data from a minor, please contact windb immediately at [email protected] so the matter can be investigated and resolved without delay.

11 Changes to This Privacy Policy

windb may update this Privacy Policy from time to time to reflect changes in the windb platform, applicable law, or industry best practices. When material changes are made, windb will notify registered players via email or in-platform notification at least 7 days before the changes take effect.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Continued use of the windb platform after the effective date of any changes constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with any changes, you should stop using windb and may request account closure before the changes take effect.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way windb handles your personal data, please get in touch with the windb privacy team:

Email: [email protected]
Subject line for data requests: "Data Rights Request"
Live Chat: Available 24/7 from within your windb account
Response time: windb aims to respond to all privacy-related queries within 5 business days

For questions about responsible gaming tools and self-exclusion, please visit the Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics raised by Bangladesh players.

windb Privacy Policy

How windb Protects Your Privacy

Data Encrypted End-to-End

No Data Sold to Third Parties

You Control Your Data

Marketing Opt-Out Available

Minimal Data Collection

Clear Data Retention Limits

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